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Get in, drive off, arrive – using Mobility is that easy. In the background, a team of ServiceMobilers ensures that every vehicle stays clean and ready for use. Enes Köroglu is one of them. A morning with the 33-year-old shows just how varied and unpredictable his job is.

It is a grey, rainy morning in Riehen, not far from the city of Basel. Drops of rain accumulate on the windscreen as Enes Köroglu opens his tablet and takes stock of his upcoming assignments. The 33-year-old starts his working day at home – an advantage of his job as a ServiceMobiler at Mobility. For the past two years, he and four colleagues have been responsible for the smooth operation of the car sharing fleet in the Basel region.

«I never know exactly what to expect»

7:35 a.m. – Enes’ service vehicle is parked in front of his home, not far from the well-known Hörnli Cemetery. Before he sets off, he checks the assignments on his tablet: reports of soiling, damage or technical problems. «I never know exactly what to expect,» he says, scrolling through the list. Today seems to be a relatively quiet day. But there is hardly any routine to his job. 

Enes’ first stop is in the direction of Basel SBB station. On the way, Enes explains how he came to work at Mobility. He originally came from the automotive industry and worked in a tyre shop for many years – first in the workshop and then in sales. But the rigid structure and monotonous daily routine drove him to go in search of a change. «With Mobility, I have flexibility. I can leave the house in the morning with the children and organise my day myself – I really appreciate that.» 

Technology makes his job easier

8:14 a.m. – Enes begins his work in the central station car park near the main station. The city’s largest Mobility station is located here. Today, Enes is checking a Citroën C1, one of the most popular cars in the Mobility fleet. He walks around the vehicle, casting a practised eye over the bodywork to spot any new damage. «Customers are reliable when it comes to reporting small scratches or dents via the app,» he explains. The new technology makes his job easier, but some things still have to be checked on site. 

He uses a head torch and cleaning cloth to clean the windscreen, then he takes out the vacuum cleaner. Crumbs, dog hair, plastic bottles – traces of the car’s last journeys disappear in seconds. «People underestimate how much work goes into making sure a car is clean and ready to use,» says Enes. But that is precisely what characterises the Mobility service: customers should be able to rely on the shared car being ready. 

A flat tyre and a talent for improvisation

10:45 a.m. – Next stop: Oberwil (Basel-Landschaft). A Mobility customer reported a flat tyre, but did not know how it happened. «That’s typical,» says Enes. He expertly inspects the flat tyre in the boot and determines it cannot be repaired. The breakdown service has already fitted a spare wheel – now the ServiceMobiler is taking the vehicle to a nearby tyre shop. «Funnily enough, my former employer,» explains Enes as he enters the workshop. Oh no! There are no new tyres of the right model in stock. Enes’ former boss thinks about it for a moment, searches the warehouse and finally finds a used tyre that is still perfectly suitable for the Citroën. «I wouldn’t have left without a tyre!» laughs Enes. The scene shows how important flexibility and improvisation are in his job – things may not always go according to plan, but he almost always manages to find a solution.

Team spirit despite individual work

11:10 a.m. – Enes meets some of his colleagues at the ServiceMobiler breakroom in the Gundeli neighbourhood of Basel. Although ServiceMobilers usually work alone, they have regular contact. «We talk on the phone a lot, meet for a coffee or have lunch together.» The team consists of five colleagues, almost all of whom come from the automotive industry. «We’re all pretty car-savvy – otherwise you wouldn’t do this job.  Enes takes a small inventory out of the boot of his service vehicle: vacuum cleaner, cleaning agent, battery charger and various small parts such as lamps and fuses. «You have to be prepared for anything.» 

Enes sets off back to Riehen shortly before midday. He is done for the morning. During the journey, he talks about the strangest things he has found in Mobility cars: MacBooks, tablets, car keys – and even a DJ mix tape that no one has come to collect to this day. 

When asked what he would like from customers, he has a simple answer: «A little more care. Of course, a car doesn’t always stay clean. But it would be nice if there was less rubbish left lying around.»  Back in Riehen, his wife and four children are already waiting for Enes. Time for lunch before the next assignments start in the afternoon.